An insurance company with a $1 billion-a-year contract to help run the Medicaid program in Kansas is apologizing for failing to meet the state’s expectations.

Aetna Medicaid CEO Randy Hyun told lawmakers on Tuesday that the company is taking steps to quickly improve its performance.

The Kansas City Star reports that Ryan said experts from across the company are coming to Kansas to help resolve issues.

Hospitals and others have complained about problems including delays and mistakes in payments to doctors and hospitals.

The program, known as Kancare, provides health coverage to about 400,000 low-income and disabled Kansans, and Aetna serves about 100,000 of them.

Kansas Medicaid director Adam Proffit told lawmakers the state would like Aetna to improve and keep the contract but the state won’t let the problems drag on for years.

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