Call center employees who work at the Colmery-O’Neil VA Medical Center say time limits on calls short-change veterans who are seeking assistance.
Kelli Ross is vice president of Local 906 of the American Federation of Government Employees. He says the limit of just under 6 minutes per call was adversely affecting services being offered to veterans across the nation and putting call-taker jobs at risk.
Ross says the time limit issue has been a sticking point for six years but recently came to a head when workers received a letter threatening termination for calls that go beyond the time limit.
The Topeka Capital-Journal reports about a dozen employees protested outside the Topeka campus Wednesday.
Call takers assist veterans with issues such as billing, prescription refills, eligibility and enrollments.
Copyright © 2019 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.